Shipping & Delivery Policy
This shipping policy is applicable to all orders placed across India on ShoppeShoppe.
1 – 2 Day Dispatch
100% orders shipped from warehouse within 1-2 business days
Verified Express Carriers
DTDC, Blue Dart, Ecom Express & Delhivery
Weight-Based Freight
Transparent courier rates starting from ₹40
1Processing & Dispatch Timeline
100% of orders are shipped from our central warehouse within 1 to 2 business days. Orders placed over the weekend (Saturday afternoon and Sunday) are packaged and dispatched on Mondays.
Once your parcel is handed over to the courier partner, an automated SMS and email notification with your Air Waybill (AWB) tracking number and courier tracking link is dispatched to you immediately.
2Estimated Delivery Timelines After Dispatch
| Destination State / Region | Estimated Transit Window | Primary Logistics Carrier |
|---|---|---|
| Gujarat (Intra-State Hub) | 6 – 7 Business Days | DTDC / Blue Dart / Surface Express |
| All Other Indian States & Metro Hubs | 7 – 10 Business Days | Delhivery / Blue Dart / Ecom Express |
| Remote, Island & North-East Pincodes | Up to 15 Business Days | Special Courier Partner Routing |
*Delivery timelines begin after physical dispatch from warehouse. Delivery time may vary slightly during festive rush, public holidays, or extreme weather conditions.
3Official Courier Delivery Charges (By Dead Weight)
Delivery charges depend on total parcel package weight as measured by warehouse scale:
Please check your checkout summary before payment to view exact shipping charges computed for your cart items.
4Our Logistics Partners
We partner with India's leading nationwide courier networks including DTDC, Blue Dart, Ecom Express, and Delhivery. The carrier for your parcel is selected dynamically based on optimal transit speed and serviceability for your destination postal PIN code.
5. Failed Delivery & Parcel Rejection Policy
If a package cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (e.g. wrong or incomplete shipping address, customer unreachable/absent receiver after 3 delivery attempts), or if the customer refuses/rejects to collect the package at the doorstep:
- The parcel will be returned to the origin warehouse at the customer's expense.
- 2 times the shipping charges (both forward freight and reverse logistics freight) will be deducted from any refund amount to cover actual carrier transportation costs.
- For Cash on Delivery (COD) orders where the customer rejects delivery without reason, COD privileges will be permanently revoked for that address and phone number.
6Upon Receipt of Your Order & Inspection
You are strongly advised to carefully inspect the outer package and seal before signing for receipt of delivery.
- Should you find the parcel to be visibly torn, opened, or tampered with, you must refuse delivery of the goods or write “Damaged” clearly on the courier delivery proof sheet.
- Immediately contact our customer support team at [email protected] on the very day of delivery.
- As per courier & warehouse guidelines, a continuous unboxing video showing the outer shipping label and all contents is mandatory to claim transit damage or missing parts.
7Bank Holidays & Non-Working Days
Courier logistics do not operate deliveries on Gazetted Bank Holidays and national festival holidays. Your parcel will be delivered on the immediately following business day.
8Shipping Delays & Transit Investigation Window
We are committed to delivering your orders in a timely manner. However, there are circumstances beyond our direct control that can lead to unforeseen transit delays, such as severe weather, natural disruptions, national emergencies, regional curfews, or road transport restrictions.
In the event that a shipment remains stuck in transit or is delayed beyond standard estimates, please be aware that it may take up to 45 calendar days for the courier service to formally investigate, trace, or resolve the issue before a shipment can be officially declared lost or compensated.
9Real-Time Order Tracking
Track your parcel in real-time at any moment through our Track Order page or the direct tracking link provided in your shipment confirmation SMS. For questions regarding your consignment, please reach out to our team at [email protected].