Grievance Redressal Policy
Formulated in compliance with the Consumer Protection (E-Commerce) Rules, 2020 and Information Technology Act, 2000
At ShoppeShoppe, customer trust and satisfaction are the cornerstone of our service. We strive to provide a seamless shopping, payment, and delivery experience. However, if you encounter any difficulties or have concerns regarding our products, payments, or logistics, our multi-tier redressal mechanism is established to resolve your concerns fairly and swiftly.
1Level 1: Customer Support Desk
For any queries, delivery updates, return assistance, or billing issues, please contact our frontline customer support team:
Operating Hours: Monday to Saturday, 10:00 AM – 6:30 PM IST (Excluding National Holidays)
When raising your request, please include:
- Your full registered name and mobile number.
- ShoppeShoppe Order Number (e.g., #ORD-XXXX).
- Detailed description of the issue or grievance.
- Relevant attachments (continuous unboxing video or photographs where applicable).
2Statutory Response & Resolution Timelines
All grievances received are logged and assigned a tracking ticket with formal acknowledgement sent within 48 hours.
Our redressal team aims to resolve all claims and disputes within 7 business days from acknowledgement.
3Level 2: Escalation to Grievance Officer
If your grievance has not been resolved satisfactorily through Level 1 support within 7 business days, you may escalate the matter directly to our appointed Grievance Officer:
Designated Grievance Officer Details
Designation: Nodal Grievance Redressal Officer
Entity: ShoppeShoppe Platform Operations
Escalation Email: [email protected]
Jurisdiction: Tamil Nadu, India
Please ensure you quote your original Level 1 Support Ticket Number when escalating to the Grievance Officer.