Privacy Policy

1. Overview & Commitment

ShoppeShoppe ("we", "our", "us", operating under ShoppeShoppe Retail & E-Commerce Technologies Private Limited) values the trust you place in us. This Privacy Policy outlines how your personal information is collected, used, shared, and protected in full accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Consumer Protection (E-Commerce) Rules, 2020.

2. Information We Collect

We only collect details essential for order processing, logistics delivery, and customer support:

• Contact Information: Full name, shipping and billing addresses, 10-digit mobile phone number, and email address.
• Order & Transaction Details: Products ordered, order value, payment status, transaction reference numbers, and dispatch tracking history.
• Device & Usage Information: IP address, device type, browser specifications, and browsing interaction metrics to optimize performance and prevent fraudulent activity.
• Payment Data: All payments are processed through RBI-authorized payment aggregator Cashfree Payments. ShoppeShoppe does NOT store your debit/credit card numbers, CVVs, or NetBanking credentials on our servers.

3. Purpose & Use of Information

We use your personal data strictly to:

• Verify, process, pack, and deliver your orders through our warehouse network and integrated logistics partners.
• Send real-time SMS, WhatsApp, and email order confirmations, dispatch tracking updates, and delivery OTPs.
• Facilitate returns, exchanges, refunds, and Cash on Delivery (COD) verifications.
• Detect and prevent fraud, unauthorized account access, and bot abuse.
• Comply with Indian statutory obligations, tax laws (GST), and regulatory audit requirements.

4. Data Sharing & Third-Party Services

We do not sell, rent, or trade your personal information to third parties. We share data only with trusted service providers under non-disclosure obligations:

• Logistics & Courier Partners: Third-party couriers (e.g., Delhivery, BlueDart, Ekart, India Post) to physically transport and deliver your parcels.
• Payment Aggregators: Cashfree Payments India Private Limited for processing UPI, debit/credit cards, and NetBanking payments.
• Law Enforcement: When required by lawful court orders, statutory government agencies, or Indian legal authorities.

5. Data Security & Encryption

6. Your Rights & Preferences

You may review, update, or request the deletion of your account information at any time by accessing your Account Dashboard or emailing our support team at [email protected].