Return & Refund Policy
Please carefully review our transparent return, claim, and refund terms before ordering.
48-Hour Notification
Report issues within 48 hours of parcel delivery
Unboxing Video Proof
Mandatory continuous video showing label & defect
7-Day Refund Credit
Processed to original payment mode upon warehouse check
1Return Request Period — Strict 48-Hour Notification
To ensure we can properly assess any claims with our fulfillment warehouse and carrier partners, you must notify us within 48 hours of receiving the shipment.
2Mandatory Unboxing Video Requirement
In accordance with warehouse logistics regulations, an unboxing video is strictly mandatory for all return, damage, or missing item requests:
- Damaged or Defective Products: The video must start with the sealed, unopened parcel, showing the Air Waybill (AWB) shipping label clearly, followed by unboxing and a close-up demonstration of the defect or physical damage.
- Missing Items: The video must clearly show the parcel contents being unpacked from the original courier carton to prove missing items.
- Video Standards: The video must be continuous and uninterrupted without any cuts, pauses, or digital editing. Photographs alone cannot be accepted for claims.
3. Electronics Items Return Restriction
As per official policy: No return or refund can be processed for defective electronics items.
All electronic gadgets and battery-powered appliances are pre-tested at the factory before shipping. Buyers are advised to review product specifications thoroughly before ordering.
4Return Shipping Responsibility
The customer is responsible for the cost of return shipping back to our central warehouse hub. We strongly recommend using a reputable courier service (such as DTDC, Blue Dart, or India Post Speed Post) with valid tracking proof to ensure the safe arrival of the parcel.
5. Rejection & Denial of Parcel at Doorstep
If the customer rejects, cancels, or denies acceptance of a parcel after it has been dispatched by the warehouse:
- 2 times the original shipping charge will be deducted from any refund amount (covering both forward transit and reverse logistics courier freight costs).
- These courier deductions are applied automatically before issuing any refund balance.
6Refund Process & Timelines
Once your returned package is received at the warehouse and inspected by our verification team:
- Refunds will be issued only if the product is unused, undamaged, and in its original retail packaging with all included parts, accessories, manuals, and tags intact.
- Upon approval, the refund amount will be credited to the original method of payment (Cashfree / UPI / Card / NetBanking) or bank account within 7 business days.
7How to Submit a Claim
Please send an email to [email protected] within 48 hours containing:
- Your Order ID and registered mobile number.
- Product SKU and reason for claim.
- Clear link/attachment of the continuous unboxing video showing the shipping label and defect.
Our team reviews all claims within 24 to 48 hours and provides return authorization guidelines.