Contact Us & Support
We're here to assist you with order status, logistics, bulk inquiries, or product questions.
Customer Support Email
[email protected]For order status, delivery assistance, return claims, and general inquiries. Average response time: under 4 hours.
Operating Hours
9:30 AM – 6:30 PM IST
Available Monday through Saturday. All warehouse dispatches run 6 days a week.
Registered Operating Office
ShoppeShoppe Retail & E-Commerce Technologies Pvt Ltd
MG Road, Bengaluru Urban, Karnataka 560001, India.
Statutory Grievance Redressal Mechanism
In compliance with Rule 5(9) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020:
Designated Grievance Officer:
Saravana Jagan
Official Grievance Email:
[email protected]Statutory SLA Acknowledgement:
Within 48 hours of complaint receipt
Maximum Redressal Window:
Within 30 days from date of receipt